Dispatcher talking on the phone

Why Using VoIP is Easier than it Looks

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Dispatcher talking on the phoneYou may find it hard to use of Voice over Internet Protocol (VoIP) at first, but you will soon realize that it is better than a Primary Rate Interface (PRI) when you get used to it. VoIP providers of SIP trunks, however, have made it easier for companies to leverage the use of the Internet for better communication.

While the use of VoIP has more advantages, some misconceptions have hindered users to maximize its many uses.

Two Services

Be aware that VoIP services normally fall under two categories, which comprise soft- and hard-phone services. The latter requires a standalone device when in use, while the former should have installed software on a smartphone or computer.

However, these two can let anyone use the Internet when making or receiving calls. Contrary to what you may think, you can still use VoIP even when others are connected to the Internet, although a high-speed connection ensures that voice and call quality will remain good despite many bandwidth users.

SIP Benefits

Most companies today have seen the benefits of SIP as one of the most common protocols in VoIP technology. For instance, SIP trunks are better than PRIs due to the former having more fail over routes, which prevent the likelihood of down times.

This simply means that your network can accommodate incoming calls to several IP addresses or phone numbers, including your dedicated SIP circuit, main Internet connection, backup Internet and another phone number. These routes will be useful in case of a non-functional primary destination.


VoIP will only require little effort to be familiar with how the system works, so users should take some time to understand the concept. By the time you are already keen on its nuances, you will likely not regret switching to a better and more reliable communication tool.

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